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Fitting/Custom Orders Policy: It is highly recommended that all clients are fitted by a professional seamstress, tailor, or cleaners. All in state clients have the opportunity to set up appointments with VIP staff for fitting appointments. All out of state clients are highly encouraged to visit your local seamstress, tailor or cleaners to fill out the Vision In Purpose fitting form agreement. This form is provided to all out of state clients during the preliminary process prior to production. Vision In Purpose will not be responsible for additional cost for fitting issues if this policy is broken by the client. All alterations will be noted on a contract signed by the client and VIP Staff. Any alterations needed after initial contract has been signed and/or invoice payments have been made the client will be responsible for the additional cost. 

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Styling Policy: Our styling packages are created custom made to the clients specifications. At anytime if the client should need to adjust the terms of the package it must be communicated 48 hours prior to the official styling date. Late notice changes will incur additional cost.

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Deposits Policy: All deposits received prior to any appointment with Vision In Purpose staff will be deducted from the overall cost of the products or services rendered.

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ShippingPolicy: All items shipped will be verified by phone and/or email with the tracking number included. Shipping cost will be paid by the client and all cost will be included in the final balance. All shipping terms exclude holidays and weekends. 

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Damaged or Incorrect Items Policy: All items are inspected prior to shipment to prohibit damaged items being shipped. In the case the item received is incorrect an exchange would take place without charge after incorrect order has been shipped back or picked up.

Return Policy: All Sales Are Final. Custom items made to client custom specifications will be of satisfactory quality; however if you are unhappy with your design it can be altered after approval of the discrepancy by a Vision In Purpose staff member for a stated fee. If an item is approved for alterations of any kind the shipping cost is applicable is paid by the client. To ensure proper order placement all orders will be verified with a completed order form, customer initials, date and confirmation email.

 

Rental/EventPlanning/Vision Planning Policy: Any issues with products must be reported before event time to receive replacement or credit for product by calling 757-528-6872 (whether open or closed). Leave a message. Setup, Break downs, Deliveries & pickups require a representative to be present for verification. Missing/damaged items require payment. Increases only are allowed after final payment. There are NO Refunds. 50% of the contracted total is the 1st payment. Final changes & payment due 15 days prior to event date. The client must agree to all policies which apply to the products on contract and agree to pay per card members agreement. A 25% consultation fee of the highest total invoice for a cancelled contract will be charged. Checks are not accepted. Payment on contract constitutes binding contract, whether with or without a signature. Payment is required to reserve rentals. Creating a binding contract, the client fully releases Vision In Purpose, LLC for loss and/or injury to property, attending persons, or location of which these items are used. Client is fully responsible for damages and/or replacement costs whether caused by guests, self, venue staff, or rental items.

 

Day of Coordination Policy:There are no refunds. All vendors and parties involved must be communicated during the consultation. All planning will be coordinated in accordance with consultation. All changes or issues must be communicated asap. Any changes communicated 48hours prior to the wedding or event Vision In Purpose will try to attempt to accommodate. If accommodations can not be made Vision In Purpose will not be held liable due to the time frame. Satisfying this invoice through payment is a binding agreement between the client and Vision In Purpose of all stated terms during the consultation.

 

Invoice Policy: All invoices sent will be in accordance with the consultation and contract signed. No work will begin until a deposit and/or balance has been satisfied. Satisfying invoices through payment is a binding agreement between the client and Vision In Purpose of all stated terms during the consultation.

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For additional question please contact us!!